✓ GlobalTicketSystem | Best TicketSystem for Networks 1.2

a performant, fast and good looking GUI-BUNGEECORD-Ticket System.
(This plugin uses Redis, redis is very simply installed on Linux and Windows, if you need help therefor simply pm me)

Features:

• GUI based (a clear, structured gui)
• Multi Server Supporting (BungeeCord)
  • Synchronized Tickets over the Redis-Database
  • Server-Comprehensive teleporting to the Ticket-creation-location
• Redis based
  • fast performance
  • good structured
• UUID-Name Support
  • GTS creates is own UUID-Playername Database which is always refreshed so a permanent use is guaranteed, also if a player changes his name
• Ticket-System
  • A ticket has a random id which is guaranteed unique
  • It saves
    • the creation date
    • the creators UUID
    • the creators name
    • the location (also the server) where the ticket was created
    • a title
    • a content
    • the claimer
    • the date when the ticket gets closed
    • all added messages
  • The saved location is a global location so you can be on a different server and still get fluent teleported to the location of the ticket creation (You don't have to click on teleport twice)
  • Messages
    • Because sometimes the supporter/moderator/administrator has a question back the creator and any team-member can add a message to the ticket
    • An additional ticket-message is also saved per timestamp so it is comprehensible when which message was written (this feature also uses the UUID-Name System)
• GUI
  • Every feature is accesible over a GUI-System
  • Over the command /ticket you open the GUI and dependent on your permissions you can see the manage item or you can't.
  • You create a ticket by clicking the 'Create Ticket' item and then simly type into the chat title/content
  • You can also take a look at your created tickets by clicking 'Show Tickets' and then click on the ticket you want to look at to
    • show the Ticket in your chat
    • respond to it
    • mark it as solved (only the creator can use this)
  • Marking a ticket as solved will make it appear as a green wool item so a manager knows he can close this ticket
  • By clicking 'Manage Tickets' you can manage all created tickets (maximal amount of tickets shown is configurable) and
    • show the Ticket in your chat
    • claim it (only if it is not claimed yet)
      
    • respond to it
    • close it
      
    • teleport to it

Dependencies:

• Redis - http://www.redis.io/ (Download, QuickStart)
• Spigot 1.8.X - 1.10.X (All should be working, if not then message me)
• One or more servers + BungeeCord

Special Details | Commands & Permissions:
GTS has some intelligent functions which might not be easy to
understand for everybody.

The 'Mark as solved' function is only availaible for the creator so it's guaranteed no staff-member will simply mark it as solved and close it.

Items which are not necessary for the current user aren't shown or accesible.

Over a 'Show/hide' item in the Show or Manage Menu you can choose if you won't to only see closed tickets or only tickets which are not closed.

Permissions:
To open the GUI - GlobalTicketSystem.ticket
To see the 'Manage'-item and manage tickets - GlobalTicketSystem.manage
To unclaim claimed Tickets - GlobalTicketSystem.admin

Features in the Future | Guarantee | Bugs:
I will add features when I want to but of course you can send me any idea you have. The usability of the software is not guaratneed and I try to fix bugs as fast as possible.

Installation:
Put the plugin in every spigot plugins folder where you want to use it, configure your redis credentials and restart any server.

Config:
Code (Text):

# The BungeeCord server-name
server-name: server1
messages:
non-gui: '&4GlobalTicketSystem is GUI based and can only be used ingame!'
create-title-start: '&bType the title of your ticket:'
create-title-complete: '&2Title set!'
create-content-start: '&bType the content of your ticket:'
create-content-complete: '&2Content set! Ticket succesfully created!'
title-set: '&6Title set to &b{msg}'
content-set: '&6Content set to &b{msg}'
message-add: '&6Message added: &b{msg}'
ticket-display:
- '&6Ticket &b{id}'
- '&6Created at &b{creation_date}'
- '&6Created by &b{creator_name} &6at &b{location}'
- '&6Title: &b{title}'
- '&6Content: &b{content}'
- '&6Claimed by: &b{claimer_name}'
- '&6Closed at &b{closed_date}'
- '&6Messages:{messages}'
message-layout: '&7{date} &6{author}: &b{msg}'
claimed: '&6Ticket claimed!'
unclaimed: '&6Ticket unclaimed.'
type-message: '&6Type your message:'
cantclose-before-claiming: '&cYou can not close a ticket before claming it!'
closed: '&cTicket closed!'
transfer-and-teleport: '&6Transfering and teleporting!'
mark-solved: '&aYou marked your ticket as solved!'
ticket-new-msg: '&aYou got a new message on one of your claimed tickets!'
item-lastpage: '&6Last page'
item-nextpage: '&6Next page'
item-hideshow-closed: '&6Show/hide closed'
item-hideshow-closed-lore: '&7Click to show/hide closed Tickets.'
item-back: '&6Back'
item-show: '&6Show'
item-claim: '&6Claim'
item-respond: '&6Respond'
item-close: '&6Close'
item-teleport: '&6Teleport'
item-solve: '&6Mark as solved.'
redis:
ip: 127.0.0.1
port: 6379
pass: 1234
use-pass: false
items:
main-create:
material: SIGN
title: '&2Create'
lore:
- '&3Create a'
- '&3new Ticket.'
main-show:
material: WOOD_DOOR
title: '&2Show'
lore:
- '&3Show all'
- '&3Tickets.'
main-manage:
material: BOOK_AND_QUILL
title: '&2Manage'
lore:
- '&3Manage all'
- '&3Tickets.'
wool-claimed: BROWN
wool-closed: BLACK
wool-created: WHITE
wool-solved: GREEN
wool-default: CYAN
maximal-fetched-tickets: 100



Images:



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stealth-coders (c) 2016 All rights reserved.
Copyright by stealth-coders:
You are NOT allowed to share, upload or decompile this plugin at any time.
You are NOT allowed to share, upload or use code parts/snippets of this plugin without our consent.
You are allowed to use this software only for yourself and/or your server/servers.
The respective Owner of this Software is stealth-coders.
No refunds!