Scammed for?

[Soldier_of_fire]

So a friend of mine, bought 100 dollars worth of gems (16,000 gems) for the new fire sale happening, and as soon as he bought his skins, hypixel kicked him from the game and when he logged back in, he had his skins deleted and his gems gone. Will he get a refund? Because this is straight up scamming. Just want to know because they don't reply to his report, and he asked me to make this report.

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