So mad, minecraft realm deactivated

[/u/KartQueen]

We have auto pay set up for our minecraft realm. Bank and account say it's paid. Realms deactivated due to non-payment. Devs say it's not a bug even though realms is the point of deactivation and not recognizing payment. Customer service says, yeah, it's a known issue. Just backup your world, cancel your realm and create a new one then upload your save.

How is this acceptable? Lost time in world that we paid for and there's a high chance it will happen again. Also, if our world gets too big we won't be able to upload as there's a file size limit when uploading.

Why is this a known issue and hasn't been fixed?

submitted by /u/KartQueen
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