Support a bit disappointing so far

[Jimsef]

I purchased Xenforo 4 hours ago and am having problems logging into my account. The forgot email system doesn't work and support isn't replying. I moved from phpbb because I felt a paid system would offer better support, but if nobody can help me with something so simple as recovering a password in a timely manner it's making me pretty nervous as to whether I made the right choice.

Is this usual for Xenforo support or is today an anomaly?
Support a bit disappointing so far

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